Service Department Director
November 14 2024,
Hyundai Rivière-du-Loup is seeking an experienced and motivated Service Director. As the department lead, you’ll be responsible for enhancing customer satisfaction and ensuring efficient after-sales service operations.
Responsibilities
- Lead and mentor the after-sales team to provide an exceptional customer experience.
- Oversee scheduling, technician management, and repair coordination.
- Ensure smooth communication between sales, parts, and service departments to optimize daily processes.
- Respond promptly to customer needs to ensure satisfaction.
- Develop and implement strategies to improve department performance and meet service and sales goals.
- Maintain strong relationships with clients, suppliers, and partners.
- Ensure compliance with Hyundai’s quality and safety standards.
Desired Profile
- Extensive experience in after-sales management within the automotive sector.
- Proven leadership and team management skills.
- Strong communication and customer service abilities.
- Ability to work under pressure and manage multiple priorities.
- Proficiency in management systems and software used in the automotive industry.
What We Offer
- Competitive salary based on experience and benefits package.
- Ongoing training and professional development opportunities.
- A dynamic and stimulating work environment with an employer focused on employee well-being.
Working at Hyundai means being part of a brand recognized for its innovation, quality, and commitment to customer satisfaction. You’ll join a passionate team within a globally distinguished manufacturer.
Apply Now!
If you have the experience and skills to excel in this role, send your resume to rmorin@rdlhyundai.ca or apply directly on our website.
